You’ve probably heard about the Red Vines black licorice recall or the trouble Burger King and Taco Bell are having keeping rogue, misbehaving employees from “over-sharing.” That’s about the time where these businesses can count on our own Susan Tellem to help. A partner at Tellem Grody PR, Inc. one of her specialties is crisis management (follow her on Twitter @susantellem). Her recent interview published on the Online Reputation Management Blog explores how companies big and small can excel at the art of managing a crisis.
Have any questions for Susan? Comment below or tweet them to @susantellem and we’ll be happy to answer!