Crisis Preparedness and Management

For 30 years, our crisis management team, lead by partner Susan Tellem, APR, RN, BSN, has provided private and public companies, nonprofits and individuals crisis support. Typically, the crises our clients experience include:

  • Corporate malfeasance
  • Sexual harassment
  • Celebrity missteps
  • Product recalls
  • Food poisonings
  • Public health issues
  • Product recalls
  • Litigation support
  • Disasters
  • Large scale events with a crisis potential


Mid-representation of DA in the Michael Jackson molestation case.

No matter how big or small the event, we can help. Recently we demonstrated our expertise by providing counsel to an extremely popular San Francisco restaurant and a produce company both involved in high profile E. coli poisonings, as well as offering reputation management to entertainment companies with union issues threatening their brands. Our team demonstrated its crisis skills during 18 months of counsel to the Santa Barbara District Attorney during the Michael Jackson molestation case, the highest profile court case to date; and preventing a crisis was paramount during Pope John Paul II’s visit to Los Angeles, so we were on the media advance team credentialing more than 3,000 reporters.

Our crisis services include:

  • Vulnerability surveys
  • Press briefings
  • Recall management
  • Media relations
  • Social media support
  • Media training
  • Internal communications
  • Rumor control
  • Crisis simulation
  • Crisis preparedness manual
  • Tracking tools

We work closely with law firms providing PR counsel, press briefings and media training for their clients in crisis. Whether it’s entertainment, healthcare, food issue or pharma, our 30 years of experience in crises preparedness and management helps influence positive public opinion.

For more information, contact Susan Tellem at 310-313-3444 x1;; twitter @susantellem.